FREE delivery on all orders
15% OFF your first order with PRIORI®
official UK stockist

Customer Service

Customer Care

prioriskincare.co.uk is committed to the manufacture and sale of safe, reliable, high-quality products – and to delivering the highest standards of customer care. Our goal is to share and promote these values at every stage of our customer relationship – from helping you find the best beauty products to meet your specific needs, to enjoying a seamless shopping experience. 

A Customer Service Representative is available to assist you with any questions, concerns or purchasing needs you may have. Please do not hesitate to contact us.

Shipping & Delivery

Shipping for all orders is FREE, we do not offer an express delivery. At present we only ship within the UK and Ireland. Your order will be delivered within 4 working days from Our order confirmation unless otherwise agreed. Goods will be despatched by Skinbrands Warehouse DSV and delivered by DPD who will email you details of expected delivery. A signature will be required on delivery.

Orders & Returns

If you have purchased directly from our website, you may return the product within 14 calendar days after receipt – providing the product has not been used. We will then issue a full refund (minus shipping and handling fees), as long as you have notified us via email, and send the product back to our Customer Care address (below). You must also include your packing slip and returns form.

Send Returns to:

FREEPOST RTYR-UBTL-TGBX
Returns Dept
The Pavilion, Josselin Road
Basildon, Essex
SS13 1QB

Reactions

In the unlikely event that you experience an adverse reaction to one of our products, please discontinue using it immediately – and if possible take a photograph of the reaction. Contact us as soon as possible on 03333 14 24 34 for further advice.

PR

For press and media enquiries please contact Flipside PR on 0207 631 5180 or email laura@flipsidepr.co.uk